Returns and refunds
We understand that you may occasionally receive products that are damaged, dirty, or wrongly delivered. We want you to be completely satisfied with your purchase, and we strive to provide exceptional customer service.
If you receive a product that is damaged, dirty, or wrongly delivered, please contact us within 24 hours of receiving the product. We will provide instructions on how to return the product to us for inspection. If we confirm that the product is indeed damaged, dirty, or wrongly delivered, we will refund the full purchase price to you, including any shipping charges you paid.
We do not accept returns or refunds for a change of mind or if you simply do not like the product. However, we will provide a full refund of the purchase price, including any shipping charges you paid, if the product is damaged, dirty, or wrongly delivered.
To be eligible for a refund, you must contact us within 24 hours of receiving the product and provide proof of the damage, dirtiness, or wrong delivery, such as photographs or video footage. We will also require that you return the product to us before we process the refund.
Please note that we reserve the right to refuse a refund if we suspect that the product was intentionally damaged, abused, or misused.