FREQUENTLY ASKED QUESTIONS
Schumart a Singapore based company, and all our goods are ex-stock in Singapore.
This means that we have all our products readily available and in stock in our Singapore warehouse. We are proud to offer you the convenience and flexibility of having your orders fulfilled quickly and efficiently from our local inventory.
We are a parallel importer of branded goods, which means that we source our products directly from overseas markets and not from authorized distributors in your region. This allows us to obtain the products at a lower cost and without being subject to the distributor pricing policies.
Moreover, as an online-only retailer, we do not have any retail outlets, which helps us to keep our overhead costs low. This, in turn, allows us to offer our products at more affordable prices to our customers.
Once you have placed an order with us, it will be confirmed and processed within 24 hours. This means that your order will be shipped out on the next working day following your purchase.
In terms of shipping time, we typically estimate that your package will arrive within 2-3 working days after it has been shipped out.
Rest assured that we always strive to deliver your orders as quickly and efficiently as possible. If you have any questions or concerns about your order, please do not hesitate to reach out to our customer support team who will be happy to assist you.
We do provide express delivery services at an additional cost. However, please note that this service is subject to our working hours and may not be available for all locations.
To get more information about our express delivery services, we kindly request that you contact our customer service team. They will be able to provide you with more details about the costs and working hours of our express delivery services.
Finding the perfect fit can be a challenge when it comes to shopping online. That is why we would like to inform you that we do allow exchanges in the event that the size does not fit (applicable only for Singapore orders).
To make the exchange process as convenient as possible, we offer two options: you can either arrange your own courier delivery to us or come directly to our warehouse to exchange your item. Our customer service team is always available to help you with any questions or concerns you may have regarding the exchange process.
If you wish to initiate an exchange, please contact our customer service team, and they will assist you further with the necessary steps.